Patient Resources

Our office hours are Monday through Friday, 8:00 AM to 5:00 PM. We are closed on weekends and the following major holidays:

• New Year's Day (January 1)

• Thanksgiving Day (fourth Thursday in November)

• Memorial Day (last Monday in May)

• Day after Thanksgiving Day (fourth Friday in November)

• Independence Day (July 4)

• Saturday of Thanksgiving Weekend (Saturday after Thanksgiving)

• Labor Day (first Monday in September)

• Christmas Day (December 25)

For after-hours emergencies, please call our after-hours line at 888-795-1110, call 911, or visit your nearest emergency room.

We accept most major insurance plans, but please call us at 888-795-1110 to verify your specific plan coverage before your appointment. Don't have insurance? We offer several options to help make healthcare affordable. Call us for more information.

Yes, we accept self-pay. We also offer a sliding scale program. Patients can apply for it, and fees will vary depending on their income bracket.

We typically refer these inquiries to the front desk for accurate details.

We'll confirm the details once we know what's needed. Please contact our office at 888-795-1110 to discuss any paperwork requirements and associated fees.

For routine visits, we recommend scheduling 2-4 weeks in advance. For urgent concerns, we offer same-day appointments when available. New patient appointments typically require more time, so please schedule these as early as possible.

This depends on several factors: preferred location, insurance, appointment type, and the provider's availability.

There is a 15-minute grace period for follow-up appointments. If the patient is later than 15 minutes, we coordinate with the front desk to see if the provider can still accommodate or if the appointment needs to be rescheduled.

We require 24-hour notice for appointment cancellations. Late cancellations or no-shows may result in a fee. Please call us as soon as possible if you need to reschedule your appointment.

Please call us at 888-795-1110 to reschedule your appointment, and we'll work with you to find a convenient time.

Please bring a valid ID, insurance card, and any relevant medical records or prescriptions.

If your refill request was not processed, there are several possible reasons: the refill may not have been sent by your provider, there may have been an error while sending, or it may have been sent to a different pharmacy. Please contact our office at 888-795-1110 to resolve any medication refill issues.

Medication refills are sent out within the same day, typically at the end of the day. Referrals and PAs depend on the specific request. We usually coordinate with the offshore MA after confirming the details with the patient.

Standard response time is 24–48 hours. If the patient doesn't receive a callback within that window, we advise them to call us back for an update.

You can access your medical records through our secure patient portal or by contacting our medical records department at medicalrecords@firstpersonclinic.org. You can also request records by calling our main number at 888-795-1110.

Your lab results can be accessed through your patient portal. If you need assistance accessing your results or have questions about them, please call our office at 888-795-1110.